Hours of Service
Appointments are available any time Monday through Friday between 9am and 9pm Eastern, including some weekend hours. We make every effort to work with your schedule.
If you are interested in coaching with Susie or Otto, a coaching agreement with be created for your particular needs.
Coachees will pay long distance changes, if coaching by telephone is requested, and will phone the Passionate Heart coach or coaches at the appointed time.
Passionate Heart coaching accepts all major credit cards. Your credit card information is taken over the pone when making or arranging your appointment or before your first appointment, unless we have this information for you on file.
For security and privacy reasons, we do not accept credit card information by e-mail.
You may also send a cashiers check by mail before the first appointment.
Credit card charges will appear from Collinspartners.
Rescheduling, Cancellation or Missed Appointment Policy
If you are unable to keep your scheduled appointment, we require a minimum of 24 hour notice.
For rescheduled appointments (with 24 hour prior notice), no service fee will be charged.
For cancelled appointments (with 24 hour prior notice), no service fee will be charged.
Once a coaching agreement has been entered into, there are no refunds unless agreed on by an authorized agent of Passion Inc., Passionate Heart coaching or Collinspartners.
When you book an appointment, you agree to these terms of service.
To find out more about coaching sessions or to schedule one with Susie or Otto:
Relationship Coaches and Authors